Frequently asked questions

Questions, answered.

Pricing, shipping, approval, payment. If your question is not here, write to us and we will answer it.

Salon and Studio Owners

Do I need a license or a resale certificate to open an account?: No. The application asks how you work, and we review it by hand. Sales tax is still yours to handle in your state; we do not collect it. Open Free Account
I only need a couple of items this month. Is there a minimum?: No. One item or twenty, your tier price is the same, and there is no monthly commitment. Tiers move with what you have paid over time, not with the size of one order.
Can you ship straight to my client?: Yes. At checkout, pick your address or your client’s. The label prints the day you order and the tracking number lands in your inbox, not theirs.
How do I get from 30% to 40% and 50% off?: You start at 30% off MSRP. After $600 in paid orders you move to 40%, on your next order, without asking. At $5,000 we review the account and open 50%. See how pricing works

Do I set my own price?: Yes. Online Beauty Bar invoices you the wholesale price and nothing else. What you charge your buyer, and what you keep, is your business.
Do I have to hold stock?: No. Most members order when someone has asked them for something, and have it shipped straight there. If you would rather keep a few things on hand, that works too.
Can I buy just for myself?: Yes. The account is free and nobody will ask you to sell. Plenty of members started that way and only later ordered for a friend or a client. Open Free Account
I am outside the US. Can I join?: Not yet. We ship inside the United States only, and the account needs a US phone number. When that changes, members hear first.

How fast does my order ship?: The label prints the day you order and you get the tracking number by email. We rate-shop USPS, UPS and FedEx for your address, so the carrier can change from order to order.
Is shipping free?: Free from $120 at the 30% tier, $90 at 40% and $75 at 50%. Under that it is a flat $10, shown at checkout before you pay.
What if my order arrives damaged or wrong?: Take a photo and write to us within 7 days of delivery. We send a replacement or credit the order. We cannot take back an order once it has shipped, so check the cart before you pay. Contact us
Can I reorder quickly?: Yes. Every past order in your dashboard has a reorder link. It loads the same items into a new order; change a quantity or the address if you need to, then pay.

How do I pay?: Card at checkout, or Zelle. Each order gets its own invoice and receipt, saved in your account, which makes tax time less of a hunt.
How long does approval take?: With a referral or invite link from a member, you verify your phone and can order the same day. Without one, we read your application, usually within a day, and email you when the account is open. Open Free Account
Do I need a password?: No. You sign in with your phone number and a six-digit code we text you. Nothing to remember and nothing to reset.
How do I reach a person?: WhatsApp is the quickest; email works too. You get a real reply from our team, in English or Spanish, usually within a day. Contact us

WhatsApp or email, in English or Spanish. We usually reply within a day.